Refund Policy

1. 30-day money-back guarantee

We want you to be confident in your plan. If you are not satisfied with a paid Sebenza AI plan (Launch, Build or Advanced), you can request a full refund within 30 days of your order date.

This applies to both monthly and quarterly subscriptions, on your first payment and on renewals.

2. How to request a refund

Refunds are processed by our payment partner, which is the Merchant of Record for our orders.

To request a refund, contact us through in-app support or at support@sebenzaai.app and we will help you.

You do not need to give a reason, though feedback helps us improve.

3. What happens after a refund

Once a refund is processed, your paid plan ends and your account returns to the Free plan. Your career profile, documents and saved roles stay intact — only the paid features and higher limits are removed.

Refunds are returned to the original payment method. Our payment partner's processing times apply.

4. Cancelling without a refund

You can cancel your subscription at any time without requesting a refund. In that case your account returns to Free immediately and you will not be charged again.

5. Questions

Questions about refunds or billing? Contact us through in-app support or at support@sebenzaai.app.